RETURN POLICY

Thank you for shopping at Kittwst.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@Kittwst.com. If your return is accepted, we’ll send you a return address.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Any addresses on the parcel are not the return address, pls must contact the customer service team to provide you with the correct return address.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Policy

Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

Unfortunately, we currently do not cover shipping costs to return (working on offering more friendly return policies to customers tho!).

The Buyer is responsible for the return shipping fee.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

You must email us a picture showing the problem/defect after submitting the return request online.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order cancellation

Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

Contact us

If you have further questions/issues, please contact us at service@kittwst.com.